Privacy Policy

At pjfdesigns.com, we are committed to providing excellent customer service and outstanding value while respecting and protecting the privacy of our customers. To better serve you, we may collect and maintain certain information regarding, for example, your product and service preferences, dates of special occasions related to people you buy gifts for (e.g., birthdays), and billing and shipping information. Under no circumstances do we sell or rent this information to other businesses, and we protect and enforce the confidentiality of this information. We respect your privacy and seek to protect the trust you place in pjfdesigns. 

In addition to using the information referenced above to fulfill your purchase order, we also retain some of that information in our customer database. We use that information to track your order, to respond to your inquiries and to make subsequent purchases you wish to make easier and faster. We also may use that information, from time to time, to contact you concerning our products, services, sales or special promotions of pjfdesigns.com. We try to limit those contacts to ones that might be of interest to you. If you would prefer not to be contacted about our special offers, products or services, please notify us at the e-mail address, mailing address, or phone number provided below:

customerservice@pjfdesigns.com

PJFDesigns.com
1720 E. Southmore
Pasadena, TX 77502

Call Us at: 713-920-2197

Cancellation Policy

We try to process orders as quickly as possible, it is not possible to alter an order once it has been shipped. However, during our business hours you may contact us by phone or email and we will let you know if any changes can be made. If your order cannot be modified, you will have the option to return any unwanted item based on the conditions of returns information listed below.

Conditions of Returns:

l Returns can be made within 30 days from the day we shipped the item.
l The returned items must be in new and unworn conditions.
l All original packaging materials such as instruction booklets, tags, warranty cards (must be blank), and original box must be returned.
l New and unworn condition refers to no marks on the products, no wears on tags, and original packaging material.
l New and unworn condition refers to no marks on the products, no wears on tags, and original packaging material.
l The original receipt must be presented at the time of return.
l We will not accept returns and exchanges that have markings and scratches to indicate any usage, sized or altered in any way.
l All returns are subject to a 5% restocking fee plus shipping charge. The 5% restocking fee will be waived on items returned for exchange for an item of equal or greater value.
l Items with a proven factory defects will be replaced. If replacement is no longer available you will be refunded in full. This does not include: abuse, misuse, owners neglect to follow correct operating instructions, or water/condensation damage.
l Shipping charges are not refundable.
l Items that have been sized are not returnable.
l Refunds and exchanges will be only done so with all the required conditions fulfilled.
l Custom orders are not refundable.


Return Procedures:

l You must contact us via Email/Fax/Telephone to acquire RMA (Return Merchandise Authorization).
l The RMA Number must be written on the original invoice and the shipping label.
l All returns and exchanges must have the RMA number; otherwise we will not accept them.
l Goods damaged or lost in transit will be the responsibility of the customers, so please insure all your products.